Employee Assistance Program
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糖心原创 the Employee Assistance Program
Balancing the many priorities of our professional and personal lives can prove to be challenging. Resources for navigating Work/Life problems are important. Impact Solutions, the university鈥檚 Employee Assistance Program (EAP) vendor, can help you reduce stress, improve mental health, and make life easier by connecting you to the right information, resources, and referrals.
All services are confidential, and available to all employees鈥攔egardless of benefit eligibility鈥攁nd the employee鈥檚 parents and parents-in-laws and family members in their home, as well as dependents living away from home (up to the age of 26).听 EAP services are free, and include:
- 24/7 live toll-free telephone access to licensed and experienced counselors offering guidance, counseling, problem-solving and referral services by calling 800-227-6007.
- A customized local/national provider network offering face-to-face counseling.
- Six complimentary face-to-face counseling sessions per person, per occurrence.
- A mental health chatbox called Tess that provides emotional support to boost your resiliency.
- A Member Portal and Mobile App that offers thousands of articles, videos, webinars, checklists and more.
IMPACT EAP Welcome Letter and Cards (PDF)
EAP provides short-term counseling and the wide range of services listed below:
Mental Health Sessions
Manage stress, anxiety, and depression, resolve conflict, improve relationships, overcome substance abuse, and address any personal issues.
Life Coaching
Reach personal and professional goals, manage life transitions, overcome obstacles, strengthen relationships, and build balance.
Financial Consultation
Build financial wellness related to budgeting, buying a home, paying off debt, managing taxes, preventing identity theft, and saving for retirement or tuition.
Legal Consultation
Get help with personal legal matters including estate planning, wills, real estate, bankruptcy, divorce, custody, and more.
Work-Life Resources and Referrals
Obtain information and referrals when seeking childcare, adoption, special needs support, eldercare, housing, transportation, education, and pet care.
Personal Assistant
Save time with referrals for travel and entertainment, seeking professional services, cleaning services, home food delivery, and managing everyday tasks.
Medical Advocacy
Get help navigating insurance, obtaining doctor referrals, securing medical equipment or transportation, and planning for transitional care and discharge.
Organizational Development
Coaching, mediation and conflict resolution, training and skill development support and services include coaching support for HR, administrators, faculty and others in leadership roles.
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How to Access Services
Employees are encouraged to avail themselves of these resources to assist in balancing work/life matters. Contact EAP by phone at (800) 227-6007, or find the EAP on the website.
Login Instructions
- Go to听.
- On the top right, click 鈥淢ember Portal & App鈥�.
- On the right side, click 鈥淪ign Up鈥� to create a new account with the company code.
- Enter company code (wsufsap)听and click 鈥淣ext鈥�.
- Enter your email address and click 鈥淣ext鈥�.
- Create a username and click 鈥淪ubmit鈥�.
- Check your email for a message from听info@mylifeexpert.com. Enter the 5-character code from the email in the box. Then, click 鈥淰erify Your Code鈥�.
- Create a password. Password must be at least 8 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the 鈥淩epeat Password鈥� field and click 鈥淪ubmit鈥�.
- You will be directed to a Log In page. Log in using your username and password.
Mental Health Chat
Tess听is a mental health听chatbox听that provides听emotional support听to boost your resiliency. Tess is听available 24/7听and coaches you through tough times to build resilience, by having听text message conversations听- similar to texting with a friend or coach.听 If at any time during a chat session with Tess you want to speak to, or schedule an appointment with, a counselor, Tess will provide the听听phone number or emergency response services, depending on the need.
- Tess is completely confidential. You can stop a conversation whenever you鈥檙e ready by simply texting "stop" or asking Tess to delete your conversation at any time.
- Tess is an excellent听resource for teens, college students and adults听who prefer technology as a communication tool or method for learning.
- Tess is a great way to supplement counseling听and gain access to strategies and techniques that can help you manage stress in the moment.
Give Tess a try today!
- Start chatting with Tess by听texting听"Hi" to听1 (415) 360-0023听Start Code:听wsufsap
- Like a coach, Tess works to understand your needs by asking "How are you?"
- Tess delivers coping strategies based on the emotions you express.
Tess, like all IMPACT services, is available to you and your spouse, dependent children, parents/parents-in-law, and any member of your household as well as dependents living away from home (up to the age of 26).
Webinars
Live webinars are scheduled throughout the year to provide information on important topics. For those unable to attend, recorded versions are made available in the library.
Upcoming webinars:
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Quarterly webinars:
Detecting and Avoiding Bank & Device Scams
