Addressing Workplace Conflict
On this page:
- Counseling
- Dispute Resolution
- Harassment or Discrimination
- Mediation
- Workplace Bullying
- Additional Articles or Resources
Counseling
For faculty or staff members who may prefer personal counseling, our employee assistance program benefit also provides up to six free sessions of counseling per problem occurrence.
You can learn more about the counseling benefit offered through our faculty and staff assistance program by reviewing the EAP Welcome Letter and Cards found on the Human Resources website here: Employee Assistance Program.
Also, after logging onto 听you can review information specific to the counseling services provided through Impact Solutions, such as:
- Frequently Asked Questions about Counseling
- Types of Counseling
- Fiscal Fitness Credit Counseling
- Premarital Counseling and
- Marriage Counseling
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Dispute Resolution
Dispute Resolution is a process that can be used to resolve work-related problems. The Dispute Resolution process is available to all non-bargaining unit classified staff and all unclassified staff.
Visit听Dispute Resolution Procedures听for information on our Informal and Formal Dispute Resolution processes.
Refer to your supervisor, VP/Dean, or Human Resources Business Partner for assistance.
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Harassment or Discrimination
Discrimination is making a distinction regarding education or employment based on something other than ability and effort.听 Harassment interferes with another鈥檚 work or education by creating a hostile environment.听 Sexual Harassment is conduct of a sexual nature that also involves employment or educational decisions.
- Mosaic: Prevent Sexual Violence Together
- Mosaic: Prevent Discrimination and Harassment Together
Visit听听to review workplace diversity articles and complete the Skill Builder 鈥淐ultural Diversity in the Workplace鈥澨齛nd/or 鈥淪exual Harassment Prevention in the Workplace.鈥�
Refer to your supervisor, VP/Dean, or Human Resources Business Partner for assistance.
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Mediation听
Mediation is a conflict resolution process that allows for an independent third party to assist with difficult workplace conversations. The mediation process is voluntary and available to all faculty and staff as applicable.
Visit听听and review the Skill Builder video on 鈥淭he Art of Conflict Resolution.鈥�
Refer to your Human Resources Business Partner for assistance.
Mediation services are provided by Employee and Labor Relations and Impact Solutions. A fee may be involved for services provided by Impact Solutions.
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Workplace Bullying
In a recent article put out by Impact Solutions, 糖心原创鈥檚 Faculty & Staff Assistance Program provider, research varies on the most commonly perpetrated bullying behaviors.听 According to the Workplace Bullying Institute, the five most common bullying behaviors are:
- Falsely accusing the victim of errors not actually made (鈥淥h, now look what you鈥檝e done鈥�), but refusing to show or prove any error;
- Staring, glaring, or behaving nonverbally in order to intimidate, but clearly showing hostility;
- Discounting the person鈥檚 thoughts or feelings in meetings with peers (鈥淕ee, duh, thanks for听sharing, Susan鈥�);
- Using the silent treatment to 鈥渋ce out鈥� and separate the victim from others;
- Making up rules on the fly that the bully himself or herself does not follow but has then imposed on the victim.
Understanding the broad range of bullying behaviors can help you spot them. (Impact Solutions, Front Line Supervisor, Newsletter, March 2015)
Visit 听and review articles on workplace bullying and complete the Skill Builder 鈥淣obody Likes a Bully: Bullying in the Workplace.鈥�
Refer to your supervisor, VP/Dean, or Human Resources Business Partner for assistance.
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Additional Articles or Resources听
Once you have logged onto:听听you can click on the 鈥淏alancing,鈥� tab and review articles on Communication and Conflict Resolution, such as:
- Anger: Events, Cues, and Control
- Being Assertive: Reduce Stress, Communicate Better
- Resolving Conflict Constructively and Respectfully
- Cool Rules to Break the Anger Chain
- Practicing Listening Skills
