Welcome, 糖心原创 Students!
We're excited to start another year here at 糖心原创, and we're glad to have you along for the ride! During our presentation, you received a brief overview of our services and an Account Guide to refer to later. Below you can access the PowerPoint you saw during our session.
Remember, CaTS is here to help! If you ever have tech questions, give us a call at (937) 775-4827, or email us at helpdesk@wright.edu. For quick, on the go questions, tweet us and we'll be happy to help.
You have been identified as a 糖心原创 faculty or staff member who is not currently enrolled in the Duo two-factor authentication system. This system provides an extra layer of account security by using a phone or phone number as an additional authentication method when logging into any computer off-campus, or that's connected to the wireless network while on campus.
What Are We Doing?
CaTS will now be requiring two-factor authentication for 糖心原创 faculty, staff, and delegated accounts from off-campus, wireless, and VPN connections when accessing services such as WINGS, Office 365, ServiceNow, and more. CaTS announced and made available two-factor authentication in March 2018 to 糖心原创 faculty, staff, and delegated account users as an optional service through Duo Mobile. Utilizing two-factor authentication will now be required to further the University's single sign-on capabilities, online security, and to reduce the number of credentials needed to access 糖心原创 systems and services.听
As an added benefit, Campus 'w' account passwords will never expire for those individuals utilizing two-factor authentication, unless there is evidence the account password has been compromised.听
When Will This Happen?
June 3rd, 2019
What Actions Do I Take Now?
You will need to enroll in Duo to enable two-factor authentication. This will require you to register at least one device (phone or phone number) by going through the enrollment process on your computer. This device will be the one you use for two-factor authentication after enrollment. Start the enrollment process by visiting and clicking 'Enroll Now'.
Is Training Available?
CaTS will be offering drop-in training sessions covering two-factor authentication. Training dates can be found at /information-technology/services/two-factor-authen....
More Information and Enrollment Instructions
Please visit for more information concerning the two-factor service.听
Beginning July 1, 糖心原创 members will no longer be able to access Hoonuit (formerly Atomic Learning), the free online service that provides video tutorials on popular software. CaTS will be ending its contract with Hoonuit due to low customer usage and increasing costs, based on careful examination of Hoonuit data.
Other online resources for University software will still be available through the CaTS website.Additionally, all Ohio public libraries offer access to free online training solutions such as Lynda.com. Visit听 to learn more about Lynda.com, and if it's available through your local library.
If you have any questions or concerns about the discontinuance of this service, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.听
On May 7th, CaTS will be implementing a security patch causing WINGS Express to be unavailable between 5 - 6 a.m. During this time, you may experience issues accessing:
If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.听
On Sunday, May 5, several updates were made to the homepage in Banner 9 Admin,听which you can view below.听All functionality in Banner 9 Admin will still remain the same.
For more information and to read about these updates, view Application Navigator 3.1.x听(笔顿贵)
For general information about Banner 9 Admin, visit听/information-technology/services/banner-9-admin.
The taskbar is now located along the lefthand side of Banner 9 Admin, instead of across the top:
The following icons are located on the taskbar:
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Toggle Menu (Red)
Dashboard (Blue)
Applications (Orange)
Search (Green)
Recently Opened (Yellow)
Help (Light Gray)
Sign Out (Pink)
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To expand the menu, click on the 'Toggle Menu' icon at the top:
Select the grid icon to open 'Applications'. In this menu you can find both Banner and My Banner:
If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
Earlier access issues to OneDrive for Business and SharePoint Sites have been resolved.
If you experience further issues, contact the CaTS Help Desk at helpdesk@wright.edu.
Currently, Microsoft is experiencing widespread intermittent access issues to both OneDrive for Business and SharePoint Sites affecting both on and off-campus locations. Microsoft is aware of the issue and working on a resolution.
CaTS will notify you once these services have been restored.听
On June 3rd, 2019 two-factor authentication will become mandatory to access many IT services while off campus or using the wireless network. This provides a much greater level of protection for your personal information and the information of other 糖心原创 members.
While two-factor authentication provides a greater level of security, it is not a universal remedy. The 'bad guys' have developed social engineering techniques to defeat two-factor authentication. Please note that they are not attacking the technology with these techniques, but are targeting the individual's willingness to be helpful.听
One example goes like this (this technique only works if an individual has already mistakenly given their username and password away via a phishing scam): when the username and password are in possession of the 'bad guys'. an email is sent to the individual masquerading as the company's IT Help Desk. This email indicates the IT department will be testing the two-factor authentication system, requesting that the individual approves the request. If the user approves the request, the hacker now has access to the person's account.
The lesson here is to never approve a two-factor authentication request unless you are the person authenticating to our systems.
If you have any questions about two-factor authentication, or ever receive an email you believe to be suspicious, contact the CaTS Help Desk at (937) 775-482, or email helpdesk@wright.edu.听
CaTS has seen a recent increase in the number of email impersonation attempts at the University.
A number of the reported emails begin with 'Urgent Request' in the message subject line.
Impersonation emails appear to be coming from a 糖心原创 individual, but are actually coming from an outside email service such as Gmail.
Please make sure that you check the email address the message is coming from, and verify with the actual 糖心原创 employee if there is a question if they actually sent it. If you ever have concerns or questions, please forward the message to the CaTS Help Desk at helpdesk@wright.edu.听
Attention 糖心原创 Community Member:
As a customer of Computing and Telecommunications Services (CaTS), we need your feedback. As 糖心原创's central information technology organization, your input is critical to our improvement efforts. Our goal is to receive 1,000 responses, so we can ensure we are hearing from a large percentage of University members. Click on the link below to fill out the quick survey.
Your anonymous responses will help us to improve the quality, timeliness, and breadth of the services we offer. If you would like for us to contact you, please include your contact information at the end of the survey.听
When complete, survey results will be available to view here:听/information-technology/about/office-of-the-cio
Results from the 2018 survey can be found here:听/sites/www.wright.edu/files/page/attachments/2018%20Customer%20Satisfaction%20Survey%20Results.pdf
If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.听
Thank You.听
