糖心原创

CaTS | Information Technology

CaTS Blog

Phishing Scam Notice 12/1/15

Tuesday, December 1, 2015

The Help Desk was recently notified of an email phishing scam that听targets 糖心原创 students, faculty, and staff. The email contains a听message like the one shown below, along with an attachment. DO NOT听download the attachment!

UKMail Info!

Your parcel has not been delivered to your address November 23, 2015,听because nobody was at home.听Please view the information about your parcel, print it and go to the听post office to receive your package.

Warranties

UKMail expressly disclaims all conditions, guarantees and warranties,听express or implied, in respect of the Service.听Where the law prevents such exclusion and implies conditions and听warranties into this contract, where legally permissible the liability听of UKMail for breach of such condition, guarantee or warranty is limited听at the option of UKMail to either supplying the Service again or paying听the cost of having the service supplied again.
If you don't receive a package within 30 working days UKMail will charge听you for it's keeping.听You can find any information about the procedure and conditions of听parcel keeping in the nearest post office.

Best regards,
UKMail

Please be aware that this is a scam. Again, do not download the attachment!

If you have any questions about these scams, or if you have already听clicked on the link and entered your account information, please contact听the CaTS Help Desk immediately. You can reach us at (937) 775-4827, or听by email at helpdesk@wright.edu.

Fac/Staff: Take Our Security Quiz!

Monday, November 30, 2015

Attention 糖心原创 Faculty & Staff!

Beginning November 18, you will have the opportunity to win an iPad Mini听for your department!

All you need to do is take our brief Information Technology Security听quiz, which is available in WINGS.

By reading important information about cyber security and answering a听few questions, you will automatically be entered to win an iPad Mini for听your department. This opportunity only lasts until December 4, so 听don鈥檛听miss out!

The winner will be notified through their 糖心原创 email on Monday,听December 7.

**Note: The quiz will ask for your 糖心原创 email address. Entering听a non-WSU email address will invalidate your entry.**

If you have any questions, please contact the CaTS Help Desk at (937)听775-4827, or send an email to helpdesk@wright.edu.

Phishing Scam Notice for 11/24/15

Tuesday, November 24, 2015

The Help Desk was recently notified of an email phishing scam that听targets 糖心原创 students, faculty, and staff. The email contains a听message like this:
-----------------------------
Urgent technical notification to all faculty/staff, an account听submission routine is in schedule this is as a result of unidentified听activity in our database.

kindly follow below url to reconfirm login:

Faculty/Staff Only<URL here>
-----------------------------
Please be aware that this is a scam. Do not click on any links or give听out any personal information.

If you have any questions about these scams, or if you have already听clicked on the link and entered your account information, please contact听the CaTS Help Desk immediately. You can reach us at (937) 775-4827, or听by email at helpdesk@wright.edu.

WINGS Update for 11/23/15

Monday, November 23, 2015

On November 24, an update will be made to the WINGS Portal. The portal's Drupal platform was updated, and the portal鈥檚 footer now includes the CaTS Help Desk鈥檚 email, instead of the reference to the Marketing Team.听

There will be a 15-30 minute time span that WINGS will be unavailable between 6:30am and 7:30am tomorrow. If you have any questions, please call the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu.

Reminder: New Information 糖心原创 Your WSU Accounts

Tuesday, November 17, 2015

The next time you change your password, you will only have one password听for both your campus (w012abc) and Office 365 (last.#@wright.edu or听first.last@wright.edu) accounts. This change will reduce your 听number of听糖心原创 passwords from three to two.

For the steps you need to take the next time you change your password,听see the following website:

/information-technology/about/article/changes-to-w...

Important Notes:

  • Your UID and PIN will not be affected by this change
  • All password changes should be done through the 鈥淐hange Password鈥� tool听in WINGS. See how:
  • You will need to update your mobile device passwords for both your email apps and 鈥榃SU-Secure鈥� wireless network. See how:听
  • The password change feature in Office 365 will still be available.听However, using this feature will cause the passwords for your accounts听to become out of sync. Doing this is not recommended by CaTS.

This change is the first phase of CaTS working toward a full Single Sign听On service/system. Once all phases have been completed, this will allow听users to sign into multiple services, including WINGS, WINGS Express,听and Office 365, using one account.

For questions, you may contact the CaTS Help Desk at (937) 775-4827 or听send an email to helpdesk@wright.edu.

Phishing Scam Notice 11/10/15

Tuesday, November 10, 2015

The Help Desk was recently notified of an email phishing scam that听targets 糖心原创 students, faculty, and staff. The email contains a听message like this:

-----------------------------

"Attached, please find a notification letter regarding a change to your
banking information.听 Please confirm the accuracy of the information and
notify Chase Paymentech immediately if this information is not correct.
听 If you have any questions or need additional assistance, please refer
to the contact information contained within the letter.

** This message has been sent by a notification only system.听 Please do
not reply to this e-mail message as this is an unmonitored mailbox. ***"

-----------------------------

Please be aware that this is a scam. Do not open any attachments or give听out any personal information.

If you have any questions about these scams, or if you have already听opened the attachment and entered your account information, please听contact the CaTS Help Desk immediately. You can reach us at (937)听775-4827, or by email at helpdesk@wright.edu.

Clear Wrong Password for Pharos Printing

Tuesday, November 10, 2015

When printing to a Xerox printer on campus, you may be presented with a log in box (the Pharos Popup client) when trying to print a document. If you enter a wrong password for your account, the Pharos client will continue to use that wrong password and stop you from being able to print. Here's how to clear the bad password so you can continue with your print job.

There are two ways to clear a bad password:

Option 1

Log out of or restart your computer, then log back in. The next time you print a document you will be able to re-enter your account information.

Option 2

Clear the saved password via the Pharos Popup Client Configuration utility.

  • For Windows, click Start Menu -> Programs -> Pharos -> Popup Client Configuration utility -> Click Clear Saved Answers Now
  • For Mac, click听Macintosh HD -> Library -> Application Support -> Pharos -> PopupConfiguration -> Click Clear Saved Answers Now

If you are unable to successfully clear the bad password, contact the CaTS Help Desk at (937) 775-4827.

How to Remove a Printer or Set As Default

Windows

  1. Click Start Menu -> Devices and Printers.
  2. Find the printer in the list you want to remove or set as default.
  3. Right click on the printer's icon.
  4. Choose Remove Device or Set as Default Printer.

Mac

  1. Click on the Apple icon听on the top left of your screen.
  2. Click on System Preferences...
  3. Click on Printers & Scanners
  4. To remove a printer, click once on the printer name, then click the听尘颈苍耻蝉听button.
  5. To set a printer as your default,听hold Control on your keyboard, click the printer name, then select听Set default printer.

Changes to WSU Accounts

Monday, November 9, 2015

Your campus 鈥檞鈥� username and Office 365 (糖心原创 email) accounts will soon have the same password.

On or after November 17, the next time you change your password you will only have one password for both accounts. This change will reduce your number of 糖心原创 passwords from three to two. On or after November 17, follow the steps below under "Password Sync Steps" to ensure a smooth transition for your accounts.听

Important Notes

  • Your UID and PIN will not be affected by this change
  • Beginning November 17, all password changes should be done through the 鈥淐hange Password鈥� tool in WINGS
  • The password change feature in Office 365 will still be available. However, this will cause the passwords for your accounts to become out of sync. Doing this is not recommended by CaTS.
  • You will need to update your mobile device passwords for both your email apps and 鈥榃SU-Secure鈥� wireless network (see steps 2 and 3 below)

Students

  • Your new password will be good for the next 5 years, unless you choose to change it yourself

Faculty and Staff

  • Your password will still need to be changed every 180 days听

Password Sync Steps

1

Change Your Password

Once you follow these steps to change your password, your "w" account and Office 365 account will have the same password. If you need assistance with your password, contact the CaTS Help Desk at (937) 775-4827.

  1. Log in to the website.
  2. Click on the Change Password听button in the top right corner.
  3. Enter your current password.
  4. Enter and confirm your new password, making sure to follow the requirements listed at the bottom of the page.
  5. Click the听Submit button.

2

Change the Password on Mobile Device Email Apps

To ensure you don't get locked out of your email, you'll need to change the password in any email app on your mobile device to match your new password. As there are numerous email apps available, these instructions focus on the built in mail apps for iOS and Android devices. If you need assistance with changing the password for your email app, contact the CaTS Help Desk at (937) 775-4827.

iOS Devices
  1. Go to听Settings.
  2. Tap听Mail, Contacts, Calendars.
  3. Tap the account name for your 糖心原创 email account.
  4. Tap Account at the top of the screen.
  5. In the听Password field, remove your current password.
  6. Enter your new password.
  7. Tap Done.
Android Devices

听For Android devices, note that you may see different options based on the operating system version you are using.

  1. Go in to your听Email听app.
  2. Go to Settings.
  3. Select your 糖心原创 email account.
  4. Go to Incoming Settings.
  5. Enter your new password.
  6. Save your changes.
3

Change the Password for "WSU-Secure" Wireless Network

If you have used the "WSU-Secure" wireless network on 糖心原创's campus, you must change the password for the connection so you don't get locked out of your account. Most mobile devices will prompt you automatically to enter your password, but if you particular device does not, here are instructions for both iOS and Android devices.

iOS Devices
  1. Go to听Settings.
  2. Tap听Wi-Fi.
  3. Tap听WSU-Secure.
  4. Tap听Forget This Network.
  5. Tap Forget.
  6. Tap听W-Fi in the top left.
  7. Allow your device to scan for wireless networks.
  8. Tap听WSU-Secure again.
  9. Enter your campus "w" username.
  10. Enter your听new听password.
  11. Tap听Join.
  12. If asked, accept the authentication certificate.
Android Devices

听For Android devices, note that you may see different options based on the operating system version you are using.

  1. Go to Settings.
  2. Tap Wi-Fi..
  3. Select WSU-Secure Wireless Network.
  4. Tap Forget.
  5. Re-select WSU-Secure Wireless Network.
  6. Enter your new password.
  7. Save your changes.

Tegrity is Now Available

Thursday, November 5, 2015

The Tegrity system is now available and fully operational.

If you are听still experiencing problems using Tegrity, please contact the CaTS Help听Desk at (937) 775-4827, or toll free at 1-888-775-4827.

Tegrity Currently Unavailable

Thursday, November 5, 2015

The Tegrity system is currently experiencing problems and is听inaccessible. This includes the ability to capture new lectures and view听ones already created. We are working with the vendor to correct the听problem, and will notify the university as soon as the issues are resolved.

If you have any questions, please contact the CaTS Help Desk at (937)听775-4827, or send an email to helpdesk@wright.edu.
听

Pages

Computing and Telecommunications Services (CaTS)

Location: 
025 Library Annex
Phone: 
937-775-4827
Toll-free Number: 
1-888-775-4827
Email: 

helpdesk@wright.edu

View Operating Hours